Terms and Conditions for Man And Van Waterloo

These Terms and Conditions set out the basis on which Man And Van Waterloo provides removal, transport, collection, delivery, and related moving services to customers in the UK. By making a booking, confirming a quotation, or allowing work to begin, the customer agrees to these terms. Please read them carefully before placing an order, as they explain how bookings are accepted, how payments are handled, when cancellations may apply, the limits of our liability, and the rules that apply to waste and disposal work. These terms are intended to be clear, fair, and compliant with relevant UK consumer and transport requirements.

Throughout these terms, “we,” “us,” and “our” refer to the service provider, and “you” or “the customer” refers to the person, business, or organisation purchasing the service. The phrase Man and Van Waterloo may be used as a trading description and may appear in variations such as Man & Van Waterloo, waterloo man and van, or van and man service Waterloo. Any reference to “service” includes labour, vehicle use, loading, unloading, waiting time, collection, delivery, and any additional agreed tasks.

These terms apply to all standard bookings unless a separate written agreement has been made and signed by both parties. If any part of these terms conflicts with a written quotation or confirmed special arrangement, the written arrangement will apply only to the extent of that conflict. All remaining terms continue to apply.

1. Booking Process

Bookings may be requested by telephone, email, online enquiry, or any other method we make available. A booking is not confirmed until we have acknowledged it and, where applicable, received any required deposit or prepayment. When requesting a quote, you should provide accurate information about the items to be moved, collection and delivery addresses, access conditions, parking restrictions, the number of floors involved, and any special handling requirements. Quotes are based on the information supplied and may change if the job differs materially from the description given.

We reserve the right to refuse or withdraw a quotation if the information provided is incomplete, misleading, or if the work appears unsafe, unlawful, or unsuitable for the vehicle or personnel available. If you request additional items, extra labour, waiting time, or changes after booking, we may revise the price accordingly. A confirmed booking means you have accepted the scope, timing, and estimated cost, subject to any reasonable changes arising from the actual conditions on the day.

2. Service Delivery and Customer Responsibilities

You must ensure that someone is present at collection and delivery, unless we have agreed otherwise in writing. You are responsible for securing permissions for access, parking, lifts, and loading areas. You must also ensure that the goods are ready to move at the agreed time, safely packed where needed, and clearly separated from items not to be transported. We may refuse to move items that are hazardous, illegal, over-sized for the vehicle, or likely to cause damage without appropriate packaging or handling.

If the service includes dismantling, reassembly, or special handling, this must be agreed in advance and may be subject to additional charges. We do not guarantee exact arrival times unless a fixed slot has been expressly confirmed. Delays may occur because of traffic, weather, access issues, or circumstances beyond our control. Where possible, we will communicate material delays and work to complete the job within a reasonable period.

Customers must check that the destination property is ready to receive items and that someone authorised can confirm delivery. If delivery is delayed because of access problems, incomplete addresses, or lack of instructions, waiting charges may apply. If an item cannot be delivered due to factors beyond our control, we may store it temporarily at your cost or return it to the collection point, depending on what is reasonable in the circumstances.

3. Payments

Payment terms will be stated in the quote or booking confirmation. Unless otherwise agreed, payment is due on completion of the service, before unloading is fully finalised, or by another method specified at the time of booking. We may require a deposit for larger jobs, same-day bookings, or work involving special arrangements. Deposits are usually non-refundable except where we cancel the service or the law requires otherwise.

Accepted payment methods may include bank transfer, card payment, cash, or other methods we choose to offer. Where invoices are issued to business customers, payment terms will be stated on the invoice. Late payments may incur interest and reasonable debt recovery costs in accordance with applicable UK law, including the Late Payment of Commercial Debts (Interest) Act where relevant. If payment is overdue, we may suspend further services and recover any resulting losses.

Any estimate or quotation is based on the agreed scope. If the job takes longer, requires more labour, or involves additional stops, materials, or waiting time, the final charge may be higher than the original estimate. If you dispute any part of the invoice, you should raise the issue promptly and pay any undisputed amount on time. We may withhold goods or decline future work where payment has not been made in full.

4. Cancellations and Amendments

You may cancel or amend a booking by giving reasonable notice. Cancellations made within the period stated in the booking confirmation may be free of charge, but cancellations made too close to the scheduled time may attract a fee to cover administration, reserved time, and vehicle allocation. If you cancel after work has started, you will be charged for the portion completed, plus any reasonable costs already incurred.

We may cancel or reschedule a booking if the vehicle becomes unavailable, if staff are ill, if weather or road conditions make the service unsafe, or if you breach these terms. If we cancel and no suitable alternative can be agreed, any deposit paid for the cancelled part of the service will normally be refunded. We will not be responsible for indirect losses caused by cancellation, provided we have acted reasonably and in good faith.

Changes to dates, times, addresses, item lists, or service scope should be requested as soon as possible. We will consider amendments where operationally feasible, but we are not obliged to accept changes that materially alter the booking. If an amendment affects the cost or scheduling, we may issue a revised quotation for your approval before proceeding. The revised quotation will supersede earlier pricing for the changed elements.

5. Liability and Limitations

We will take reasonable care when handling your belongings and carrying out the service. However, you acknowledge that removals and transport work involve inherent risks, including accidental knocks, movement of items during transit, and exposure to weather or access conditions. We are not liable for damage caused by items that were already defective, poorly packed, unstable, or unsuitable for transport unless the damage was directly caused by our negligence.

To the fullest extent permitted by law, we are not liable for loss of profit, loss of business, loss of opportunity, indirect loss, or consequential loss arising from the service. Our total liability for any claim relating to a booking will normally be limited to the amount paid or payable for the relevant service, except where liability cannot be excluded or limited under law. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.

If you believe an item has been damaged or lost, you must notify us as soon as reasonably possible and provide evidence where available. Claims should include photos, a description of the issue, and proof of value if relevant. We may inspect the item or packaging before making any assessment. Failure to report a claim promptly may affect our ability to investigate and may limit any remedy available.

6. Waste Regulations and Disposal Services

If our service includes the removal, carriage, or disposal of waste, you agree that all waste must be described honestly and accurately. We will only handle waste in accordance with applicable UK waste management laws, environmental regulations, and duty of care requirements. Where required, waste will be transferred only to authorised facilities and handled by lawful means. We do not permit the dumping, burning, or unlawful disposal of waste under any circumstances.

You must not hand over hazardous waste, clinical waste, asbestos, solvents, pressurised containers, oils, chemicals, batteries, or any other prohibited material unless we have expressly agreed in writing and are legally able to handle it. If such items are discovered within a load without prior disclosure, we may refuse the waste, charge for time wasted, and notify the appropriate authorities if required. You remain responsible for the accuracy of the waste description and for any fines or losses arising from false or incomplete information.

Where a waste transfer note, receipt, or other documentation is required by law or by the nature of the service, you agree to provide any information necessary to complete it accurately. If the service is arranged as part of a clearance or disposal job, the customer confirms they have the right to dispose of the items and that the waste does not contain concealed prohibited materials. We reserve the right to refuse any load that appears non-compliant or unsafe.

7. Property, Access, and Third-Party Items

You are responsible for ensuring that the collection and delivery locations are safe and reasonably accessible. We are entitled to rely on your instructions regarding access routes, stairways, parking, lifts, and entry permissions. If access is blocked or impractical, we may charge for additional time or refuse to continue if continuing would create risk to people or property. You should remove or protect fragile, valuable, or sentimental items in advance where appropriate.

If items are left unattended in public areas, communal spaces, or outside properties, they remain at your risk unless otherwise agreed. We are not responsible for items not listed in the booking or for goods left behind accidentally. Any item found after completion of the move may be reported back to you, and if recovery or redelivery is needed, additional charges may apply. We will make reasonable efforts to handle such situations fairly and efficiently.

Where third-party items, landlord property, shared access areas, or managed buildings are involved, you confirm that you have obtained any required permission. We are not responsible for delays or losses caused by decisions of building managers, porters, neighbours, or other third parties outside our control. If parking penalties, access charges, or fines arise because the information you provided was incorrect or incomplete, you agree to reimburse us for those costs.

8. Force Majeure

We will not be liable for failure or delay in performing our obligations where the failure results from events beyond our reasonable control. These may include severe weather, traffic disruption, accidents, industrial action, mechanical failure, road closures, fire, flood, epidemic, civil disturbance, or acts of government or emergency services. In such cases, we may suspend, rearrange, or cancel the service and will seek a practical solution where possible.

If a force majeure event prevents completion of the booking, we may charge only for work already carried out and reasonable unavoidable expenses. We will not be responsible for any indirect or consequential loss arising from such events. Where rescheduling is possible, we will make reasonable efforts to agree a new date or time with you.

9. Complaints and Dispute Handling

Any complaint should be raised promptly so that we have a fair opportunity to investigate and, where appropriate, resolve the matter. Please provide the booking details, a clear explanation of the issue, and any relevant evidence. We aim to handle disputes in a reasonable and proportionate way, seeking repair, partial refund, re-service, or another suitable remedy where justified by the facts and by law.

Nothing in these terms affects your statutory rights as a consumer under UK law. If you are a business customer, any remedy will be subject to the terms of the contract and applicable commercial law. We may decline a claim if the issue was caused by instructions from the customer, hidden defects, inadequate packing, or circumstances outside our control.

10. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or connected with the service, the booking, the quotation, or these terms will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise. If any provision is found to be unenforceable, the remaining provisions will continue in full force.

We may update these terms from time to time to reflect legal, operational, or business changes. The version in force at the time of your booking will usually apply to that booking unless a later version is expressly agreed. Continued use of our services after an update constitutes acceptance of the revised terms for future bookings.

By proceeding with a booking for Man And Van Waterloo, you confirm that you have read, understood, and agreed to these Terms and Conditions, including the booking process, payment terms, cancellation rules, liability limits, waste regulations, and governing law provisions. These terms are intended to support a reliable and lawful moving service while setting clear expectations for both parties.