Man and Van Waterloo Privacy Policy
This Privacy Policy explains how Man and Van Waterloo collects, uses, stores, shares and protects personal data. It applies to all Man and Van Waterloo customers and prospective customers within our service area, including anyone who visits our website, contacts us, or uses our services.
We are committed to complying with the United Kingdom General Data Protection Regulation and the Data Protection Act 2018, and to processing your personal data lawfully, fairly and transparently.
Data Controller
Man and Van Waterloo is the data controller in respect of the personal data we collect and process about you in connection with our services. This means we determine the purposes and means of processing that personal data.
Personal Data We Collect
We collect personal data that is necessary for us to provide and manage our man and van services, customer support, and business operations. The types of personal data we may collect include:
Identification and contact details such as name, postal address, service address, billing address, and other contact details that you provide to us when you make an enquiry or booking.
Communication data such as the content of emails, forms, or messages you send to us, along with the date, time, and method of contact.
Service and booking information such as details of the items to be moved, access information for collection and delivery locations, preferred service dates and times, and any special instructions you provide.
Transactional data such as details of services purchased, dates of service, payment status and related accounting information. We do not store full payment card details; where card payments are processed, these are handled by secure third-party payment processors.
Technical and usage data such as information collected automatically when you visit our website, including IP address, browser type and version, device identifiers, and pages visited. This is used for security, performance monitoring and to improve our website and services.
How We Collect Personal Data
We collect personal data from you directly when you contact us, request a quote, make a booking, or communicate with us by any means. We may also collect personal data automatically when you interact with our website, for example through the use of cookies and similar technologies. In certain cases, we may receive personal data about you from third parties such as payment processors or online platforms that you use to contact us.
Purposes and Lawful Bases for Processing
We only process your personal data when we have a lawful basis to do so. The main purposes and corresponding lawful bases are:
To provide our services including arranging, managing and carrying out man and van bookings. The lawful basis is performance of a contract or taking steps at your request before entering into a contract.
To communicate with you such as responding to enquiries, providing quotes, confirming bookings, sending service updates and dealing with customer support matters. The lawful basis is performance of a contract, taking steps at your request, and our legitimate interests in operating our business and ensuring customer satisfaction.
To manage payments and accounting including processing payments, handling invoices and maintaining financial records. The lawful bases are performance of a contract, compliance with legal obligations, and our legitimate interests in managing our business operations.
To improve and secure our services including monitoring website performance, analysing service usage trends, and maintaining security of our systems. The lawful basis is our legitimate interests in improving and protecting our business and services.
To comply with legal and regulatory obligations such as tax, accounting and other legal requirements. The lawful basis is compliance with a legal obligation.
In limited cases, we may rely on your consent for particular forms of communication or data use. Where consent is the lawful basis, you have the right to withdraw your consent at any time.
Data Retention
We keep personal data only for as long as necessary for the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements.
In general, we retain customer and booking records for a period that allows us to fulfil the service, handle any queries or disputes, and comply with applicable laws. Financial and transaction records may be kept for a longer period in line with tax and accounting retention requirements.
When personal data is no longer required, we will securely delete or anonymise it so that it can no longer be associated with you.
Data Sharing and Processors
We may share personal data with trusted third parties that act as data processors on our behalf. These processors are only permitted to use your personal data in accordance with our instructions and for the specific purposes described in this Privacy Policy. They are required to keep your data secure and to comply with applicable data protection laws.
Categories of processors may include:
IT and hosting providers that supply and maintain our website, email systems and business software.
Payment processors that handle card or electronic payments on our behalf.
Professional advisers such as accountants or legal advisers where necessary to support our business or comply with legal obligations.
We may also share your personal data with third parties where required by law, for example with regulatory authorities, or where it is necessary to protect our rights or the rights of others.
We do not sell your personal data to third parties.
International Transfers
Where any of our processors or service providers are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data. This may include using standard contractual clauses approved by relevant authorities or relying on equivalent data protection frameworks where applicable.
Data Security
We take appropriate technical and organisational measures to safeguard personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include restricted access to personal data, secure storage, and appropriate procedures for handling information.
While we take reasonable steps to protect your personal data, no system can be completely secure. You should take care to keep any information you send to us as secure as possible.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Man and Van Waterloo customers and prospective customers within our service area, subject to certain legal conditions and exceptions.
Right of access You have the right to request confirmation as to whether we process your personal data and to obtain a copy of that data, along with certain information about how it is used.
Right to rectification You have the right to ask us to correct any inaccurate or incomplete personal data we hold about you.
Right to erasure You have the right to request that we delete your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.
Right to restriction of processing You have the right to ask us to restrict the processing of your personal data in certain situations, such as while we verify the accuracy of data that you contest.
Right to data portability In certain cases, you have the right to receive your personal data in a structured, commonly used and machine-readable format and to request that it be transmitted to another controller where technically feasible.
Right to object You have the right to object to processing based on our legitimate interests, including profiling, on grounds relating to your particular situation. We will stop processing your data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or where the processing is for the establishment, exercise or defence of legal claims.
Rights in relation to automated decision making If we were to carry out automated decision making that has legal or similarly significant effects, you would have rights in relation to such processing. At present, we do not carry out this type of automated decision making.
Exercising Your Rights and Contacting Us
If you wish to exercise any of your data protection rights, or if you have questions or concerns about this Privacy Policy or how we handle your personal data, you can contact us using the contact details provided on our website or through the usual communication channels you use to reach us.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your data protection rights have been infringed.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or service offerings. Any updates will be effective when posted. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
Fair Prices on Man and Van Waterloo
By calling our man and van Waterloo company you will receive the most competitively priced service in SE1 area.
| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
What Our Customers Say
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GET IN TOUCH WITH US
Opening Hours: Monday to Sunday, 07:00-00:00
Postal code: SE1 2BE
City: London
Country: United Kingdom
Web: https://manandvanwaterloo.org.uk/
Description: Our phone number is the single number that you have to call in order to hire the swiftest and inexpensive relocation services within Waterloo, SE1.
