Man and Van Waterloo Terms and Conditions
These Terms and Conditions set out the basis on which Man and Van Waterloo provides transport, removal, and related services. By making a booking or allowing work to commence, you agree to be bound by these Terms and Conditions. They are intended to be fair and transparent and to explain clearly what you can expect from us and what we require from you in return.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 We, us, our means the provider trading as Man and Van Waterloo supplying removal and transport services.
1.2 You, your means the customer or business engaging our services.
1.3 Services means any removal, transport, loading, unloading, packing, furniture assembly or disassembly, waste-related carriage, or any other work we agree to perform.
1.4 Vehicle means any van or other vehicle we use to carry out the Services.
1.5 Job or booking means a specific engagement for Services agreed between you and us, including date, time, locations, and pricing.
2. Scope of Services
2.1 We provide man and van removal and transport services for domestic and commercial customers, primarily supporting moves, deliveries, and collections to and from Waterloo and surrounding areas.
2.2 Our Services may include loading and unloading, internal moving within a property, small office removals, student moves, and transport to storage facilities, subject to agreement at the time of booking.
2.3 We reserve the right to refuse the carriage of any items that are unsafe, illegal, prohibited by law, excessively heavy for safe handling, or otherwise not as described at the time of booking.
2.4 We do not undertake works that require specialist trade qualifications, such as gas disconnection, electrical hard-wiring, or specialist dismantling, unless expressly agreed in writing.
3. Booking Process
3.1 You may request a quotation by providing accurate details of the work required, including addresses, access information, inventory or item list, floor levels, parking arrangements, time restrictions, and any special handling requirements.
3.2 Quotations are based on the information you supply. If the information provided is incomplete or inaccurate, we may revise the quoted price or, where necessary, decline or halt the job.
3.3 A booking is confirmed only when we acknowledge acceptance of your job details and, where required, receive a deposit or advance payment. Until that point, availability is not guaranteed.
3.4 You are responsible for obtaining and paying for any parking suspensions, permits, or access permissions required at the collection and delivery addresses, unless we agree otherwise in advance.
3.5 If access is restricted or unsuitable for our Vehicle, or if we are unable to safely park within a reasonable distance of the property, we may adjust the price to reflect additional labour and time, or we may cancel the booking and apply the relevant cancellation terms.
4. Customer Responsibilities
4.1 You must ensure that all items to be moved are properly packed and ready for transport unless packing services have been specifically agreed.
4.2 Fragile or high-value items must be clearly identified so that we can handle them with additional care.
4.3 You are responsible for securing or disconnecting appliances, draining and defrosting fridges and freezers, and arranging any specialist disconnections required before removal takes place.
4.4 You must ensure that access to both collection and delivery points is safe, free from obstruction, and suitable for carrying items and moving equipment.
4.5 You agree not to include in your consignment any dangerous, flammable, explosive, illegal or perishable goods or any items which are likely to cause damage or contamination.
4.6 You must check that no items have been left behind at the collection address and that nothing belonging to third parties is loaded by mistake. We are not responsible for items mistakenly left behind or taken in error where we have acted reasonably and in accordance with your instructions.
5. Pricing and Payment Terms
5.1 Our charges may be calculated on a fixed price basis, time-based rates, or a combination, as agreed at the time of booking.
5.2 Unless stated otherwise, time-based bookings are charged from the agreed arrival time or actual arrival time, whichever is earlier, until completion of the job, including any waiting time caused by delays outside our control.
5.3 Additional charges may apply for:
a) Extra labour or vehicles required due to inaccurate information.
b) Delays caused by lack of access, keys, parking, or your representatives not being available.
c) Extra items or services requested on the day that were not included in the original quotation.
d) Out-of-hours work, extended travel, tolls, congestion or low emission charges, and parking fees or fines incurred while carrying out your instructions.
5.4 Unless agreed otherwise, payment is due immediately upon completion of the job, or in advance for certain bookings. We reserve the right not to unload goods until cleared payment has been made.
5.5 For account customers or agreed invoice terms, payment must be made within the timeframe stated on the invoice. We reserve the right to charge interest on overdue amounts and to suspend further services until outstanding sums are settled.
6. Deposits and Cancellations
6.1 We may request a deposit to secure your booking. The amount will be confirmed at the time of booking and is generally non-refundable once paid, except as set out in these Terms and Conditions.
6.2 If you wish to cancel or change your booking, you must notify us as early as possible. The following cancellation terms typically apply, unless otherwise agreed:
a) More than 72 hours before the scheduled start time: any deposit may be retained to cover administrative costs, but no further charges will normally apply.
b) Between 24 and 72 hours before the scheduled start time: we may retain your deposit and charge up to 50 percent of the quoted price.
c) Less than 24 hours before the scheduled start time or on the day of the job: we may charge up to 100 percent of the quoted price.
6.3 If we arrive at the collection address at the agreed time and are unable to start work due to circumstances beyond our control, this may be treated as a same-day cancellation and charged accordingly.
6.4 We reserve the right to cancel or postpone a job due to events beyond our reasonable control, including but not limited to severe weather, mechanical failure, accidents, road closures, illness, or safety concerns. In such cases, our liability is limited to refunding any deposit or advance payment you have made for the affected booking, and we will not be liable for consequential losses.
7. Loading, Transport and Delivery
7.1 We will take reasonable care in loading, securing, transporting, and unloading your goods to minimise the risk of damage or loss.
7.2 You or your appointed representative should be present at all addresses to confirm that items are correctly loaded and placed in the correct rooms on delivery. If you or your representative are not present, we will place items where we reasonably consider appropriate and this will be deemed proper completion of the job.
7.3 We are not responsible for dismantling or reassembling furniture or equipment unless this has been specifically agreed. Where we do carry out such work as a courtesy, it is at your risk and we give no warranty as to the structural integrity of any item dismantled or reassembled.
7.4 Completion times are estimates and depend on traffic, access, and the volume and nature of goods. We will make reasonable efforts to meet agreed timeframes but do not guarantee start or finish times.
8. Liability and Limitation of Liability
8.1 We will exercise reasonable skill and care in providing the Services. However, our liability is limited as set out in this section.
8.2 We are not liable for loss or damage arising from:
a) Faulty or insecure packing carried out by you or third parties.
b) Inherent defects, weaknesses or pre-existing damage in items moved.
c) Normal wear and tear, minor marks, or cosmetic damage that may occur despite reasonable care during moving.
d) Disassembly or reassembly of furniture, fixtures or equipment.
e) Items that are prohibited, unsafe, or not declared in advance.
f) Loss of data, software, or electronic records on computers, phones, or other devices.
8.3 Our liability for damage to goods, where we are at fault, is limited to the reasonable cost of repair or replacement, subject to an overall cap per job, which will be communicated to you on request or at the time of booking.
8.4 We are not liable for indirect or consequential loss, such as loss of profit, loss of business, loss of opportunity, or emotional distress, even if we have been advised of the possibility of such losses.
8.5 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under applicable law.
9. Claims and Complaints
9.1 You must inspect your goods and the premises as soon as reasonably possible after completion of the job.
9.2 Any visible damage or issues should be reported to the crew on site if possible, and in any event notified to us in writing within a reasonable period after completion.
9.3 Failure to report damage within a reasonable period may affect our ability to investigate and may limit or prevent any liability on our part where the delay has prejudiced our position.
9.4 We will investigate any complaint made in good faith and may request supporting evidence such as photographs, receipts, or repair estimates. You agree to cooperate with our investigation so that we can handle your claim fairly.
10. Waste and Environmental Regulations
10.1 We are not a general refuse collection service. We only remove waste or unwanted items if this has been specifically agreed as part of the booking.
10.2 Any removal of waste must comply with applicable waste and environmental regulations. Certain items, such as hazardous waste, chemicals, paints, oils, and electricals, may be subject to special rules or may not be accepted at all.
10.3 You are responsible for clearly identifying any items that are to be disposed of rather than moved. If waste is incorrectly mixed with items intended for removal, additional sorting charges may apply.
10.4 If we agree to transport waste, we will take it only to appropriate facilities. We will not fly-tip or dispose of items unlawfully, and we will not comply with any request to do so.
10.5 Any fines, penalties, or costs arising from inaccurate descriptions of items or from your failure to disclose the nature of waste may be charged to you where we have acted reasonably in reliance on your information.
11. Insurance
11.1 We maintain insurance cover appropriate for a man and van removal service, subject to policy terms, conditions, and exclusions.
11.2 Our liability to you is at all times limited to the level of cover and conditions provided by our insurance policy and to any specific limits communicated to you at the time of booking.
11.3 If you require additional protection for valuable or delicate items, you are responsible for arranging appropriate insurance cover. We do not provide separate insurance advice.
12. Data Protection and Privacy
12.1 We collect and use personal information such as names, addresses, and contact details solely for arranging and carrying out the Services and for related administrative purposes.
12.2 We will not sell or disclose your personal data to third parties except where necessary to provide the Services, comply with legal obligations, or enforce our rights.
12.3 You are responsible for ensuring that any personal information you provide is accurate and up to date.
13. Amendments to These Terms
13.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking.
13.2 Any variation to these Terms and Conditions will only be effective if agreed by us in writing.
14. Severability
14.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision will be deemed deleted, and the remaining provisions will continue in full force and effect.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with any Services provided by us, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.
By booking or using the Services of Man and Van Waterloo, you confirm that you have read, understood, and agree to these Terms and Conditions.
Fair Prices on Man and Van Waterloo
By calling our man and van Waterloo company you will receive the most competitively priced service in SE1 area.
| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
What Our Customers Say
(70) 
GET IN TOUCH WITH US
Opening Hours: Monday to Sunday, 07:00-00:00
Postal code: SE1 2BE
City: London
Country: United Kingdom
Web: https://manandvanwaterloo.org.uk/
Description: Our phone number is the single number that you have to call in order to hire the swiftest and inexpensive relocation services within Waterloo, SE1.
